Shipping & Returns

Exchange, Return and Refund Policy 

Exchange – We will happily replace your orders if they are found to be broken or defective upon delivery. Please email us at customerservice@bamboobark.com to let us know of this within 7 days of receipt of the order. Our delivery agent will collect the package back from you. 

Return – If the product does not meet your needs, you can return it in an unused condition with original packaging within 7 days of delivery. Please send us an email to arrange collection from you. 

Refunds – After receiving the returned products, we will conduct an inspection and will then process the full refund. It may take up to 14 days after we receive the returned product for the refund to show in your bank account.   

Shipping Policy 

We try to deliver all orders as soon as possible although it may take up to 3 working days for delivery. 

We offer free shipping over Aed 75 within UAE. 

At the moment, we are unable to ship outside of UAE.